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The Picnic Train
Frequently Asked Questions

Booking Tickets

When can I book tickets for The Picnic Train?

Tours are released periodically and appear on this website and are also announced via our social media platforms.

How do I book tickets for The Picnic Train?

All tickets need to be purchased online via our ticketing page on this website.

Do I need to pre-book tickets?

Yes. Whilst tickets may be purchased on the day, there will be no guarantee of availability. 

How does the pricing system work?

Ticket prices vary according to the length of journey and the type of seating selected. Please consider carefully the descriptions of each ticket type to avoid disappointment on the day.

Can I book for a large group in our own carriage?

Yes! We have discounts for group travel. If you have a large group you may like to consider hiring an entire carriage, or even the whole train! Call us and we'll be happy to work with you to make your group or event a success.

Do you offer Gift Certificates?

Yes, Gift Certificates are available via a link on the main menu on this website.

How do I book using my Gift Certificate?

Simply fill in the voucher code at the checkout stage when booking and the value of the Gift Certificate will be deducted from the total.

Do I need to print out my tickets?

You may either show an email confirmation on your phone or paper copy of your tickets to the Passenger Attendant when boarding.

Can I purchase a one-way fare?

All our train trips are sold as return fares unless otherwise stated.

Can I book at the Central Station booking office?

No, The Picnic Train is not connected to Sydney Trains or NSW TrainLink in any way.


What is the difference between a booth and compartment?

A booth is two bench seats on either side of a table. Each bench seats two people. A compartment is two long benches facing each other within its own room that can be closed off by sliding doors.

I've bought a ticket for a Lounge Car. Do I get a table?

Our lounge cars provide comfortable occasional seating with a limited number of movable tables that may be supplied on request. 


Can I get off at the station when we reach our destination?

This depends on the journey. Shuttles are generally sold as a round trip journey only where you do not disembark. The train will reach its destination then return to its point of origin. Some trips you will be able to disembark and explore as you wish. This will be noted on the web page and you should carefully note the arrival and departure times of the train.

What if I am late?

The train will not wait for latecomers. Once onboard our staff will advise you of the departure time of the train. It is your responsibility to ensure you are onboard at least 5 minutes before departure.

What if the train runs late?

Generally our trains run on time - but things can happen. Weather, incidents on the network, infrastructure issues and other late running services can all affect our timings. This is beyond our control. Should anything change on the day our staff will keep you informed. 


Is the Picnic Train wheelchair accessible?

Our heritage carriages are not built to offer wheelchair access. We ask that customers who are travelling in a wheelchair or mobility equipment to call the booking office on 1300 936 587 to discuss options available. Mobility equipment is not permitted to be stored in corridors or vestibules.

Can I bring a companion dog with me?

Companion dogs are not accepted on our services, with the exception of Guide Dogs.

For Your Safety

Do I need to wear a face mask?

The wearing of face masks is not currently required by the Picnic Train.


Will there be a buffet service onboard the train?

We have a limited selection of snacks and drinks available in our buffet car. We accept cash or cards. You are also welcome to bring your own food and beverages (including alcohol) to enjoy aboard the train. 


Are there toilet facilities onboard the train?

Most of our carriages are equipped with toilet and wash room facilities. However, these facilities are closed while in metropolitan areas. We recommend you use the station toilets wherever possible.

Is there storage areas for prams?

There is very limited space for storing prams in the carriages. Please assist our staff by having prams folded and ready to board before the train arrives at the station. Prams are not permitted to obstruct aisles or corridors and must be placed within your compartment or on the luggage racks. We request you do not bring large prams aboard the train.

Can I recharge my phone?

Our heritage carriages are not fitted with 240v outlets, WiFi or USB outlets. We suggest you bring portable battery packs should you need to recharge your phone or other devices whilst aboard the train.

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